Shipping Policy

Shipping and Returns

Wrong Part Shipped

If the items shipped are different from what you ordered, Please have your shipping invoice or email handy and either call 1-877-577-0600 or email us @ fishsitefeedback@shimano.com to correct the problem.
When will my order ship?

Most items ship within two days of receiving your order but may take up to 2 weeks (or 14 business days). Depending on size of order - our warehouse determines the best carrier for shipping.

 

Price and Billing

Timing of billing

Your credit card will only be charged once your order has shipped. 

Do I have to pay sales tax?

Only residents in AL, CA, CO, CT, MA, NC, NV, SC, TX, WA & PA are required to pay sales tax.


Accepted forms of payment

We accept the following major credit cards: Visa, MasterCard and American Express

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has been received. Please make sure that both your email and shipping addresses are accurate and you are present to receive your product. Shimano cannot not ship to PO Boxes or APO's. Shimano is not responsible for lost or stolen packages. Deliveries may take up to 2 weeks (or 14 business days) but generally ship much sooner.


When will my order be delivered?

Your order will be delivered in 5 -10 business days.


What happens when my order is delivered?

Shimano does not require a signature to release packages. Please be present to receive the goods. We recommend shipping to a place of business if you will not be home to receive delivery.



What products are offered on this program?

All Shimano and Power Pro branded items are available on this program for purchase.



Does this program allow for backorders?

No. Customers can request to be notified when an item is back in stock via email. They will have to decide at that time if they want to purchase some items now or order all items at a later date once everything is available.

 


What if my credit card is not approved for the purchase?

If your credit card is not approved, you will be unable to complete your order at this time. You will still be able to use your access code at a future date.

 


There is a problem with my shipment, what should I do?

Please contact customer service at fishsitefeedback@shimano.com or call 1-800-577-0600.

 

Shipping and Returns

Shipping Rates

The shipping charge for all orders is a $6.00 flat rate unless another method of shipping is selected. Additional shipping charges will apply for any orders that require a special shipping service.

Shipping Rates

 Order Total 

 Up to $50.00 

 $50.01-$75.00 

 $75.01-$100.00 

 $100.01-$150.00 

 Ground 

$7.50

$9.50

$11.00

$13.00

 3-Day 

$15.50

$17.50

$19.00

$21.00

 2-Day 

$18.00

$20.00

$21.00

$23.00

 1-Day 

$27.00

$29.00

$31.00

$33.00

 

 Order Total 

 $150.01-$200.00 

 $200.01-$300.00 

 $300.01-400.00 

 Over $400.00 

 Ground 

$15.00

$16.50

$19.50

$23.00

 3-Day 

$23.00

$25.00

$27.00

$28.00

 2-Day 

$24.00

$26.00

$31.00

$32.00

 1-Day 

$35.00

$37.00

$40.00

$42.00

 

Oversize charges apply to all rods in excess of 60 inches and additional charges if the rod exceeds 108 inches. 

Oversize shipping charges

Up to 60" No additional charge
60" - 108" $7.50 Additional charge
108" + $55.00 Additional charge


Returns / Exchange Policy

Sorry, ALL sales are final when ordering through this program. No exchanges or refunds will be given.


Wrong Part Shipped

If the items shipped are different from what you ordered, Please have your shipping invoice or email handy and either call 1-800-577-0600 or email us @ fishsitefeedback@shimano.com to correct the problem.


When will my order ship?

Most items ship within two days of receiving your order but may take up to 2 weeks (or 14 business days). All orders ship UPS ground unless otherwise specified at time of purchase.

Price and Billing
Timing of billing

Your credit card will only be charged once your order has shipped.


Do I have to pay sales tax?

Only residents in CA, TX, MA, NV & SC are required to pay sales tax.


Accepted forms of payment

We accept the following major credit cards: Visa, Master Card & American Express.

Product

If I order the wrong size can I return the item?

Sorry, ALL sales are final when ordering through this program. No exchanges or refunds will be given.


Can I return an item that have used?

Sorry, only products in new unused condition will be accepted for returns. See return policy. In the case of discontinued models, the current in-line substitute will be used for the exchange.

Contact Shimano:

Shimano American
One Holland Drive
Irvine, Ca. 92618