FAQs

Order Status

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has been received. Please make sure that both your email and shipping addresses are accurate and you are present to receive your product. Shimano cannot not ship to PO Boxes or APO's. Shimano is not responsible for lost or stolen packages. Deliveries may take up to 2 weeks (or 14 business days) but generally ship much sooner.


When will my order be delivered?

Your order will be delivered in 5 -10 business days.


When my order is delivered?

Shimano does not require a signature to release packages. Please be present to receive the goods. We recommend shipping to a place of business if you will not be home to receive delivery.



Does this program allow for backorders?

No. Customers can request to be notified when an item is back in stock via email. They will have to decide at that time if they want to purchase some items now or order all items at a later date once everything is available.


What if my credit card is not approved for the purchase?

If your credit card is not approved, you will be unable to complete your order at this time. You will still be able to use your access code at a future date.


There is a problem with my shipment, what should I do?

Please contact customer service at 1-877-577-0600.


Shipping and Returns

Shipping Rates

The shipping charge for all orders is a $6.00 flate rate unless another method of shipping is selected. Additional shipping charges will apply for any orders that require a special shipping service.


Wrong Part Shipped

If the items shipped are different from what you ordered, Please have your shipping invoice or email handy and either call 1-877-577-0600 or email us @ fishsitefeedback@shimano.com to correct the problem.


When will my order ship?

Most items ship within two days of receiving your order but may take up to 2 weeks (or 14 business days). Depending on size of order - our warehouse determines the best carrier for shipping.


Price and Billing

Timing of billing

Your credit card will only be charged once your order has shipped.

Do I have to pay sales tax?

Only residents in AL, CA, CO, CT, MA, NC, NV, SC, TX, WA & PA are required to pay sales tax.


Accepted forms of payment

We accept the following major credit cards: Visa, MasterCard and American Express


Product

If I order the wrong size can I return the item?

Yes, You can return the item for a credit "No Exchanges". All items that are returned must have the original tags attached. If you have any questions or concerns regarding your return please contact us toll free at 1-877-577-0600 or email us at fishsitefeedback@shimano.com


Contact Shimano:

Shimano American
One Holland Drive
Irvine, Ca. 92618 1-877-577-0600